Case Study

OPSCRMS

dashboard screen

OPSCRM is an all-in-one customer relationship management platform that helps businesses automate processes, improve customer engagement, and drive sales performance. With powerful features like real-time analytics, lead tracking, and cross-team collaboration, OPSCRM is designed to streamline operations and foster growth.

Challenge & Problems

High Inquiry Volume

Managing daily inquiries, especially during peak seasons, was time-consuming.

Manual Processes

Reliance on registers and Excel sheets led to inefficiencies and errors.

Slow Quotation Process

collecting enquiry details Gathering data from multiple departments caused delays.

Owner Dependency

Business owners had to be available for quotes, creating bottlenecks.

Agent Management Issues

Middle agents struggled with lead tracking, payments, and transparency.

Business Impact

Disorganized data, poor sales-marketing alignment, delayed responses, harmed customer satisfaction

OPSCRM

Implementation

OPSCRM is an advanced CRM platform designed to streamline Packers & Movers operations. We spent a year researching industry challenges and developed a comprehensive solution covering the entire process—from inquiries to payments, including channel partner management.

Key Features

Results

increase in sales conversion rates.
0 %
improvement in customer engagement.
0 %
reduction in manual data entry.
0 %
faster lead follow-ups.
0 %

Conclusion

OPSCRM transformed Packers & Movers operations by automating processes, improving lead management, and enhancing customer interactions. With its flexibility and powerful features, it has become an essential tool for business growth.

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